XMC is the second-largest Xerox office printer and office copier dealer in the United States. This is a remarkable achievement when you consider that XMC reached this status in less than 20 years and has surpassed dealers in much larger U.S. markets, such as New York and Houston.
XMC, Inc. originated as a subsidiary of an office supply company and initially served only the Jackson area as well as surrounding rural West Tennessee. Bob Hamilton, Founder and Chairman, took full ownership in 1992. Bob saw the potential of the company and the Xerox product line. His vision was to expand into multiple markets throughout the Southeast by offering a pleasant customer service experience backed by competent technical support. He saw that XMC could surpass all competitors by providing the quality of service that matched the quality of Xerox equipment.
XMC provides sales, leasing, service and supplies including printers, digital presses, digital copiers and full document solution systems. Xerox products are designed for both offices and production-printing environments. Xerox has expanded its portfolio of services and software designed to help companies boost worker productivity, enhance collaboration and reduce costs.
XMC began with a single employee. Today, XMC has more than 80 staff members and serves the entire Mid-South. XMC has 10 locations within four states but covers sales territories in five states including TN, AL, AR, MS and GA. XMC’s approach to maintaining excellence in customer service is under-promising and over-delivering. The client comes first at XMC by matching clients with the tools they need to be productive, competitive and profitable.
To fascinate and delight our customers so that they will trust us to provide them with sustainable competitive advantage through world-class document technology and process improvement.
To provide effective, efficient and adaptive document technology that is based upon our customer's requirement. To ensure that our customers always receive more value than they expect.
With world-class laser printing systems, facsimile terminals, copiers and network enablers from Xerox®, we're helping our customers to be more competitive, productive and profitable.
Through continuous training and process analysis, we are committed to challenging our company to help your organization be more competitive. We believe in striving to grow and improve. After all, "if you always do… What you've always done, you will always get… What you've always got."
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XMC was nominated for the small business award from the Memphis Business Journal and has won numerous national awards for its performance, including the Xerox Gold Award of Excellence, President’s Club and Superior Service Award. Xerox has also recognized CEO, Bob Hamilton and XMC for its outstanding achievements by naming them a Platinum Agency and a “14 Star Top Performer.” Only three out of 400 agencies receive the letter designation.