Help Desk

At XMC, we strive for excellence in office solutions. Still, office equipment will sometimes have complications, and we at the XMC Help Desk are here to offer our support. We often try to solve your issue through remote support, but if this doesn’t work, we will take the next step. If a call to Xerox is necessary, don’t worry; we will place it for you. If we can’t solve the problem with remote access, we will send a technician to you—on average, our technicians arrive within 2.5 hours of being notified by us. Give us a call or submit a ticket below today, and we will get to work for you.



Having an issue with your equipment? Click on the Submit a Ticket button above to log into your account and let us know what we can do to help you. If you don’t have an account already, you can create an account by clicking on the button as well.

Instead of taking up your time and frustrating you with a lengthy and confusing troubleshooting session, leave the problem solving to us. Click on the button above when directed by a member of the XMC Help Desk team to give us remote access to your machine so we can figure out the problem ourselves and get your equipment back in working order as soon as possible.

Teamviewer is another means of remote access utilized by XMC Help Desk team members. Click the button above to start your session if directed to do so.

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XMC was nominated for the small business award from the Memphis Business Journal and has won numerous national awards for its performance, including the Xerox Gold Award of Excellence, President’s Club and Superior Service Award. Xerox has also recognized CEO, Bob Hamilton and XMC for its outstanding achievements by naming them a Platinum Agency and a “14 Star Top Performer.” Only three out of 400 agencies receive the letter designation.

  • Visionary
  • Integrity
  • Team Mentality
  • All In
  • Likeable

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