Recognizing that any copier manufacturer can produce a machine that runs at a
specified speed, automatically feeds multiple originals, sorts and staples single
or two sided output, the question becomes, "How do you make an objective value
comparison?".
Here are factors which our most sophisticated Clients tell us help to ensure
successful decisions:
| FACTOR |
PREFERRED CHARACTERISTIC |
| QUALITY |
Supplier guarantees quality for life of the product in writing. |
| PRODUCT LIFE |
Supplier guarantees product life in writing. |
| RELIABILITY |
Supplier guarantees equipment uptime in writing. Supplier demonstrates a total
quality delivery process for service response, engineering improvements, and preventive
maintenance. |
| USABILITY/PRODUCTIVITY |
Leverages human effort with intuitive interaction. |
| PRICE |
The total cost of acquisition, maintenance, and supplies are fully disclosed
by the supplier. The supplier agrees to pay undisclosed expenses. |
| RECOURSE |
The supplier agrees in writing to back guarantees with equipment replacement
at no cost to the customer. |
Click here to access business process models including the Multiple Attribute Decision
Model for document solutions. The model is available in Excel format. The model
permits establishing weighted values for key decision factors so that each alternative
may be compared to an objective standard. | 
