These questions, when answered by a prospective supplier provide insights into
the suppliers competence to support your business requirement and dedication to
the success of your project. We look forward to that conversation with you.
|
| |
THE XEROX ANSWER |
| 1. |
Does your company own the complete quality process — from the development of
the product in the lab through installation and field service in my office? |
|
Yes |
| 2. |
Who is responsible for my total satisfaction? |
|
Xerox |
| 3. |
To whom do I make my lease payment? |
|
Xerox |
| 4. |
Who pays for casualty insurance on your leased equipment? |
|
Xerox |
| 5. |
Do you require down payment or prepayment money? |
|
No |
| 6. |
When will I receive my first lease invoice? |
|
30 days after installation |
| 7. |
Is maintenance included in your lease? |
|
Yes |
| 8. |
What is the guaranteed useful life of your system? |
|
7 years |
| 9. |
Is the purchase price included in your lease quote? |
|
Yes |
| 10. |
What is the average effective lease rate of your lease? |
|
$25 per $1000 |
| 11. |
Is freight, delivery, and setup included in your lease quote? |
|
Yes |
| 12. |
Who pays the return freight at end of lease? |
|
Xerox |
| 13. |
Is setup, training, and ongoing operational support included in the lease? |
|
Yes |
| 14. |
What will you do if I am not satisfied? |
|
Replace equipment. |
| 15. |
Who does the service representative call for assistance? |
|
Xerox engineers |
| 16. |
How many hours per day is your service line in operation? |
|
24 hours |
| 17. |
From whom do I order my supplies? |
|
Xerox |
| 18. |
Do you guarantee Xerox supply performance? |
|
Yes |
| 19. |
Do you guarantee reliability? |
|
Yes |
| 20. |
What should my Xerox system "uptime" be? |
|
98% |
